Honey Babee
Questions? Call: 866.992.2233

Returns Policy

Honey Babee Contact Information
400 West Peachtree Street
Atlanta, GA. 30308
US
Phone: 866.992.2233
support@honeybabee.com
Fax: 770-217-0753
Return Policy:

RETURNS:

We want you to be delighted with your honeybabee.com purchase. Most purchases can be returned for a refund. Just contact us for an RMA number prior to return shipping. Honey Babee will cover the cost of return shipping for defective items. An unwanted, resalable item can be refunded provided:

1) It is returned with all documentation and original factory packaging.

2) Manufacturer tags are intact.

3) It is in unused condition & has not been assembled.

4) RMA must be approved within 7 days of receiving shipment.

All returned items are subject to a 15% restocking fee. You will be responsible for shipping costs (each way) on unwanted items. Certain products such as eating utensils, bottle feeding items / accessories, breast pumps, blankets, mattresses, diapers, potty seats, bath and fabric items and personal care items cannot be resold for hygienic reasons and are therefore non-refundable. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at customer's expense.

You must notify us of damaged / defective products within 5 business days from the date of delivery. In the event that a product is defective or damaged in shipping, honeybabee.com will provide an replacement parts. If a replacement is not available, honeybabee.com will issue a full refund including inbound and outbound shipping charges. Customer must provide necessary documentation to support defective claim.

The current flat rate shipping charge will be withheld from a return credit if the original order met the free shipping threshold, but exclusion of the returned item would have caused the order total to fall below the free shipping threshold.

Products returned without an RMA are subject to a 25% restocking fee, due to additional processing costs caused by unexpected returns. We appreciate your help in keeping our costs and prices low!

Please send us an e-mail at support@honeybabee.com requesting an RMA number in the event of a return or if you have any questions about our return policy.

FURNITURE AND SPECIAL ORDER POLICY At Honey Babee, we know building the perfect nursery is important. We've put the following policies in effect to ensure continued good relations with our trusted manufacturers who supply us with one-of-a-kind specialty items. Most furniture and other special order items are shipped via Fed Ex, UPS small package or Curbside Freight. However, some items have White Glove shipping options available to better meet the needs of our customers.

Payment Policy:

We accepts Visa, MasterCard, American Express, Discover and Paypal. Or pay your order by check, we will e-mail you an invoice after your order has been placed. We also accept money orders, cashiers checks and personal checks (personal checks will take up to 10 days to clear).


Shipping Policy:

We designed our shipping options to be simple, affordable, and free with minimum purchase! We currently offer UPS shipping as preferred carrier, and restrict delivery to the United States. Let us know if additional shipping options are important to you, and we'll add services as demand warrants.



SHIPPING RATE:

Shipping Rates for Orders Less than $50 Below

All Shipments for Orders Over $50 is FREE!

ALL Orders Over $50 Ship Free via Standard UPS Ground! Email or call us for experdited shipping quotes.

(Some products cannot be expedited)



UPS SERVICE GUIDELINES:

Most shipments typically require 2-7 business days to reach their destination for in-stock items. Deliveries do not occur on Saturdays, Sundays or Holidays. Orders placed before 1:00PM EST typically enter the UPS system that day. Although a package may be ready for delivery in the morning, orders do not enter 'shipped' status until UPS physically picks the package(s) up from our warehouse that afternoon.

ORDER CHANGES:

Changes to orders cannot be made after your order has been processed for shipping, as packages may already be en route to their destination(s).

CANCELLING AN ORDER:

At Honey Babee we take pride in processing your orders quickly. Therefore, it may not always be possible to cancel your order once it has been placed. Orders that ship directly from Honey Babee warehouse must be cancelled by 1:00pm EST on their scheduled ship date. Furniture and other items that require additional lead times may take us up to 72 hours to determine if we are able to grant your request. If we are unable to cancel the order prior to it entering the shipping process, you would need to return the item subject to our return policies.

EXPEDITED SHIPPING OPTIONS:

Overnight and second day shipping options are subject to UPS pickup cycles and business day limitations. For example, if you place an order on Wednesday evening and specify second day shipping, it will not arrive at its destination until the following Monday. In this example, the next available UPS departure is on Thursday evening, and the second day falls on a weekend. The following Monday is the second day in UPS service terms. ALASKA, HAWAII, AND PO BOXES Non-oversized shipments with Alaska, Hawaii, and P.O. box destinations incur the standard UPS ground shipping charge but ship via U.S. Postal Service.

White Glove Delivery:

After the order arrives in your area, a representative from the white glove carrier will call you to arrange a 4 hour window for delivery. Please inspect your package at the time of delivery. If the product has any damage, please write "PRODUCT DAMAGED" clearly on the signature sheet you will be required to sign. This will ensure that if there is any damage, it will be easier to resolve the problem.

White Glove Freight Service Levels

White Glove Bronze:

This service level provides two-person delivery to the inside threshold of your residence. If the item is on a pallet, the product will be left in your garage. If you do not have a garage, the product will be left in your front entrance or first dry area. If you live in an apartment building or condo, the product will be carried up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights or require additional services, please contact us for a quote. The product will be left in the original packaging.

White Glove Gold:

This service level provides two-person delivery to your room of choice in your residence. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights or require additional services, please contact us for a quote. After the product is delivered to your desired room, the shipper will unpack the item and provide basic setup that requires no tools (i.e. will set pieces next to each other or on top of each other). The shipper will also remove and dispose of all packaging. Setup services do not include any electrical, plumbing or component hookups.

White Glove Platinum:

This service level provides two-person delivery to your room of choice in your residence. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights or require additional services, please contact us for a quote. After the product is delivered to your desired room, the shipper will unpack the product and provide light assembly that may require basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other or on top of each other). The shipper will also remove and dispose of all packaging. Setup services do not include any electrical, plumbing or component hookups.

Returns:

Special Order Items CANNOT be returned. Once any furniture item has been shipped from the manufacturer, even if you have not received it, you will be responsible for round-trip freight costs should you decide to refuse delivery.

We do our best to provide accurate lead times for furniture and special order items. Shipping time frames reflected in product descriptions are based on estimates from our suppliers. In the event of a shipping delay, Honey Babee will notify you promptly. However, we cannot be held responsible for shipping delays beyond estimated delivery times.

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